Help

Please check the FAQ below for answers to your questions. If that doesn’t help, send an email.

Using This Site

What payment methods do you accept?

We accept Visa, Master Card, American Express, Discover and PayPal transfers. Transactions are processed through PayPal and are secure and encrypted.

Is checkout secure?

Absolutely. Transactions are processed through PayPal and are secure and encrypted.

Do you use Cookies?

Our cart system uses Cookies. You must have your Browser set to accept Cookies or the shopping cart will not function. You can adjust your Browser’s settings by going to the ‘Tools’ menu and selecting ‘Internet Options’ if you are using Windows. On the Mac, go to the ‘Edit’ menu and select ‘Preferences’. Select ‘Privacy’ in Windows or ‘Cookies’ on the Mac and set to accept cookies. We do not use Cookies to obtain information about you other than is needed to complete your transaction.

Which browsers do you support?

We support the latest versions of Firefox, Safari, Chrome, Opera and Microsoft Internet Explorer on Windows platforms. On the Macintosh we support Firefox, Safari, Chrome and Opera. We recommend Firefox on both Windows and Macintosh.

How do I get my invoice?

You will receive an email containing your invoice when checkout is complete. You will also receive a receipt directly from PayPal, since the purchase was transacted there.

CreativeLive and Craftsy Classes

How do CreativeLive and Craftsy Classes work?

Wow Creative Arts is owned by Jack Davis and has affiliate status with both CreativeLive and Craftsy, where Jack has much of his latest Photoshop, Lightroom, Camera Raw and digital photography training. After clicking over to classes from this site, purchase directly from either CreativeLive or Craftsy.

Presets

What’s included in the WOW One-Click Photoshop Presets?

The WOW One-Click Photoshop Presets download includes Layer Styles, Patterns, Brushes and Actions, as well as the companion reference One-Click WOW book (PDF).

How do I install the Photoshop Presets?

Place the folder in the Photoshop Application folder using the path shown below for your operating system.

Mac OSX
Mac HD/Applications/Adobe Photoshop/Presets/WOW-PS-Presets

Windows 8
Documents and Settings/[user name]/Application Data/Adobe/Adobe Photoshop/Adobe Photoshop Settings/Presets/WOW-PS-Presets

Windows 7
Documents and Settings/[user name]/Application Data/Adobe/Adobe Photoshop/Adobe Photoshop Settings/Presets/WOW-PS-Presets

Windows Vista
Documents and Settings/[user name]/Application Data/Adobe/Adobe Photoshop/Adobe Photoshop Settings/Presets/WOW-PS-Presets

Windows XP
Documents and Settings/[user name]/Application Data/Adobe/Adobe Photoshop/Adobe Photoshop/Presets

How do I install the Photoshop Presets in Photoshop CC?

In Photoshop CC (Creative Cloud) place the unzipped Presets folders in the following locations.

Mac OS 10
~/Library/Application Support/Adobe/Adobe Photoshop CC/Presets

Windows
C:\Users\\AppData\Roaming\Adobe\Adobe Photoshop CC\Presets

FacebookTwitterGoogle+Share
How do I install the Lightroom Presets?

The Lightroom Presets were promotional and are not included for sale on this site.
The Photoshop One-click WOW Presets do not work in Lightroom 4!

If you received the promotional Lightroom 4 Presets (WOWLR4Presets), place the folder in the Lightroom Application folder using the path shown below for your operating system.

Mac OSX
Mac HD/Users/User Account/Library/Application Support/Adobe/Lightroom/Develop Presets/WOWLR4Presets

Windows 8
C:\Users\(active user)\AppData\Roaming\Adobe\Lightroom\Develop Presets\WOWLR4Presets

Windows 7
C:\Users\(active user)\AppData\Roaming\Adobe\Lightroom\Develop Presets\WOWLR4Presets

Windows Vista
(C:)\Users\Your User\AppData\Roaming\Adobe\Lightroom\Develop Presets\WOWLR4Presets

Windows XP
C:\Documents and Settings\Your User\Application Data\Adobe\Lightroom\Develop Prests\WOWLR4Presets

Online Courses

What about video playback?

This site utilizes HTML 5 video playing MP4 video files embedded in our pages. All current browsers support HTML 5 video, however, the look and functionality can be different from browser to browser. We recommend Firefox for the best viewing experience. Alternately, you may wish to download the MP4 video files to your device and play them back in video player applications such as Quicktime or Windows Media Player.

What’s included in Online Courses?

You get a number of playback options, including a Streaming Player for online viewing that includes Full Screen, iPad 2+ / iPhone 4+ playback, download links to the Lesson video clips and the Follow Along Image Files to use working along with the Lessons.

How do Online Courses and Presets Downloads work?

Immediately after checkout, you will receive an email with access information to the Course streaming/download page. If you do not see the email in your inbox, check your spam folder. Click the link in the body of the email to complete your registration process. We recommend the latest versions of Firefox, Safari or Chrome as the best browsers to use for viewing and downloading.

How do I access my Online Courses and Presets?

First, log in to your ‘Account’ from the top navigation menu. Select ‘Playlist’, which is a full list of available Online Courses and Presets. Find yours and click the title link. If you purchased that course or presets, you will be directed to the streaming/download page. If you haven’t purchased yet, you will be asked to join and directed to the ‘Shop’ page to make your purchase.

Can I download the lesson videos?

Yes, you may download the lesson MP4 zipped video files to your computer using the links provided on the streaming page.

What about ZIP Files?

ZIP or zipped files are compressed files and folders, which reduces file size and encapsulates the files into 1 web-friendly file for transport. Once you have downloaded the ZIP files, use a ZIP Utility Application to expand them. If you don’t have one, you may download the FREE Stuffit Expander and install it on your computer.

What about ‘Follow Along Image Files’?

Follow Along Image Files are the images used in the Lesson videos. They are included so you can follow along at your own pace. DNG, PSD and JPG are the most common file types. They may be named anything and may be placed anywhere you like. They are copyright protected and are for your personal educational use only and may not be distributed in any way.

Do Online Courses require a plugin or any additional software?

The Online Player requires the Flash plugin for your Browser. There is a fallback to an HTML 5 player, but at this point in time, HTML 5 reliability has mixed results. You must also have Javascript enabled in your browser, which is on by default in all modern browsers.

Photoshop, Lightroom, ACR Training Tutorials by Jack Davis

Password Reset
Please enter your e-mail address. You will receive a new password via e-mail.